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Here are some questions which have been asked by our wide range of customers !
Everyone ! Men and women, even your children and babies !
Smoking and consumption of alcoholic beverages within the spa are not permitted. We also strongly advise against any alcohol consumption before a spa treatment as well as any consumption of food an hour prior to your treatment.
You can apply cosmetics, however it will be removed before treatments such as facials. We recommend that no jewellery be worn during your spa treatment. Our management accepts no responsibility for the safety of any valuables of any kind brought onto the spa premises.
For your first spa treatment, we recommend that you arrive at least 20 minutes prior to the appointment. This will give you and our spa programmers time to select and outline the best treatments for you, as well as answer any questions you may have about the treatment. For your subsequent visits, please arrive 10 minutes prior to your appointment.
You are not required to bring anything ! We provide robes, undergarments, towels and slippers to use in between treatments.
You can arrange as many treatments as you like in a day, your time permitting. Our spa programmers can plan with you for the best number and combination of treatments possible within your time frame.
It is recommended that men shave a few hours before their facial treatments rather than just before or after.
Arriving late may limit the time for your treatments and it may also reduce its effectiveness and your pleasure. Your treatment may have to end on time if another appointment has been scheduled. This is to ensure that our other guests are not inconvenienced.
Yes, definitely! The time and program is yours to enjoy. Whether it is the room's temperature, the massage pressure or even your favourite essential oils. All you have to do is ASK your therapist during the treatment or inform our staff prior to your treatment.
We offer a choice of 10 types of massage treatments to relax and benefit your body. Our spa programmers will help you decide on which treatments after discussing your needs. For example, you may simply want to relax or relieve muscle ache or tension. You may want to achieve certain goals through a series of programs, detoxification, rejuvenation programs, destress programs or many others.
Yes, if you prefer a particular therapist, please state at your time of reservation. However, we assure you that all of our therapists are fully trained and experienced to carry out the various treatments.
Please notify our spa programmers when making your first appointment if you have medical conditions such as high blood pressure, diabetes, pregnancy, allergies, physical ailments or metal fixtures in your body. Please help us understand your health condition and physical attributes by answering the questions on our 'Consultation Sheet' so that we can ensure you have the most pleasureable experience with us.
The treatments you receive are designed especially for you. We require a minimum of 24 hours prior to the appointment before administering a cancellation fee.
Please respect the serenity of the spa and the privacy of our guests by speaking softly or simply enjoying the silence. We request that all handphones be turned off or when expecting important phone calls to put them on 'silent mode'. We also request that you respect our highly trained therapists, any improper requests will be denied and may lead to refusal of treatment. Guests are required to wear undergarments (we provide disposable panties) during treatments.
Our spa programmers can assist you in selecting gifts, products and packages from a wide range of our luxurious treatments, aromatherapy oils and natural cosmetics, thus making cherished gifts that will convey your special feelings to the ones you love.
Membership is available to give the most benefits. It also entitles you to special discounts, not only at our outlets but also our partners' outlets. Please contact our spa programmers for the full details of your privileges.
